Last updated: [date]
Light Utilities Ltd ("we", "us", "our") respects your privacy. This policy explains how we collect, use and protect your personal data when you use our website or our services, in line with UK GDPR and the Data Protection Act 2018.
Who we are
Light Utilities Ltd, registered in England & Wales (company no. [number]), registered office [registered office address]. We are registered with the Information Commissioner's Office (ICO reg. [number]). For any data question, contact us at [email].
What we collect
- Contact details — name, business name, email, phone and address.
- Information about your business energy — current supplier, usage, meter numbers (MPAN/MPRN) and copies of bills.
- Correspondence and call recordings.
- Website usage data collected via cookies.
How we collect it
Directly from you (by phone, email, our website forms, or bills you send us); and from suppliers or third parties where you have authorised us to act for you, for example via a Letter of Authority.
Why we use it, and our lawful basis
- To provide our brokerage service and obtain quotes — to take steps prior to, and to perform, a contract, and our legitimate interests.
- To contact you about your business energy — our legitimate interests, or your consent for marketing.
- To meet our legal and regulatory obligations.
Who we share it with
Energy suppliers and our partner aggregator ([Tritility]) to obtain quotes and arrange contracts on your behalf; our service providers (such as IT and call-recording providers); and regulators or authorities where required by law. We do not sell your data.
Call recording
Calls may be recorded for training, quality and compliance purposes and retained for up to six years.
How long we keep it
We keep your data for as long as needed to provide our service and to meet legal and regulatory requirements — typically up to six years after our relationship ends.
Your rights
You have the right to access, correct, erase, restrict or object to our use of your data, to data portability, and to withdraw consent at any time. You can also complain to the ICO at ico.org.uk. To exercise any right, contact us at [email].
Cookies
Our website uses essential cookies to function and may use analytics cookies to understand how the site is used. You can control cookies through your browser settings.
Changes
We may update this policy from time to time. The latest version is always available on our website.